Privacy Policy
Your privacy matters to us. This policy explains how Bowl Fresh collects, uses, and protects your personal information in accordance with Australian law.
Effective Date: April 2025. This Privacy Policy applies to Bowl Fresh Australia, operated by First One Australia Pty Ltd. By using our website and services, you agree to the terms of this policy.
At Bowl Fresh Australia, operated by First One Australia Pty Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to ensure it remains secure. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1 Introduction
This privacy policy sets out how Bowl Fresh Australia uses and protects any information that you provide when you use our website at bowlfresh.com.au or when you purchase our products or contact our team.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Our Commitment: We will never sell, rent or trade your personal information to any third party for their own marketing purposes without your explicit consent.
We may update this policy from time to time by updating this page. We encourage you to check this page periodically to ensure you are happy with any changes. This policy is effective from April 2025.
2 Information We Collect
We may collect the following personal information when you interact with our website, place an order, or contact us:
- Full name and contact details (email address, phone number, postal address)
- Billing and shipping address for order fulfilment
- Payment information (processed securely — we do not store card details)
- Order history and purchase preferences
- Demographic information such as postcode, preferences and interests
- Information you provide when completing our contact form or survey
- IP address, browser type, and website usage data collected automatically
- Communications you send to us, including emails and enquiries
We only collect information that is necessary for the purposes described in this policy. You are not required to provide personal information to browse our website, however some features (such as placing an order) require it.
3 How We Use Your Information
We use the information we collect to provide, improve and personalise our services to you. Specifically, we use your information for the following purposes:
- Processing and fulfilling your orders, including delivery and after-sales support
- Communicating with you about your orders, enquiries or complaints
- Sending you order confirmations, shipping updates and receipts
- Improving our products, services and website based on your feedback and usage
- Sending you promotional emails about new products and special offers (only where you have opted in)
- Conducting market research and customer satisfaction surveys
- Complying with our legal and regulatory obligations
- Detecting and preventing fraud or other illegal activity
We will only contact you for marketing purposes if you have given us permission to do so, or where permitted under Australian law. You may opt out of marketing communications at any time.
4 Information Security
We are committed to ensuring that your personal information is secure. To prevent unauthorised access, disclosure or misuse, we have implemented appropriate physical, electronic and managerial security measures, including:
- SSL (Secure Socket Layer) encryption for all data transmitted through our website
- Secure payment processing through trusted third-party payment gateways
- Password-protected systems with restricted staff access to personal data
- Regular security audits and system monitoring
- Staff training on data privacy and security best practices
Payment Security: We do not store your full credit card or payment details on our servers. All payments are processed through secure, PCI-compliant third-party gateways.
5 Cookies Policy
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. A cookie is a small text file placed on your device when you visit a website.
- Essential cookies — required for the website to function properly (e.g. shopping cart, login sessions)
- Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics)
- Preference cookies — remember your settings and preferences for future visits
- Marketing cookies — used to deliver relevant advertisements and track campaign effectiveness
You can choose to accept or decline cookies by modifying your browser settings. However, declining certain cookies may prevent you from using some features of our website.
Google Analytics: We use Google Analytics to analyse website traffic. This data is anonymous and aggregated. You can opt out at tools.google.com/dlpage/gaoptout.
6 Third-Party Links
Our website may contain links to other websites of interest, including social media platforms, payment processors, or partner websites. Once you leave our site, we do not have any control over those external websites.
We are not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit.
- Third-party payment gateways (e.g. PayPal, Stripe) have their own privacy policies
- Social media platforms (Facebook, Instagram) govern their own data practices
- Delivery and logistics partners handle shipping data in accordance with their own policies
7 Your Rights
Under the Australian Privacy Act, you have a number of rights regarding your personal information. You have the right to:
- Access the personal information we hold about you at any time
- Request correction of inaccurate, incomplete or outdated personal information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of receiving marketing communications from us at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act
To exercise any of these rights, please contact us using the details in Section 11. We will respond to all requests within 30 days.
8 Marketing Communications
We may send you promotional emails, product updates and special offers if you have subscribed to our mailing list, made a purchase from our store, or explicitly opted in to receive marketing from us.
You can unsubscribe from our marketing communications at any time by:
- Clicking the “Unsubscribe” link in any marketing email we send you
- Emailing us at Sales@firstoneaustralia.com.au with “Unsubscribe” in the subject line
- Calling us on 1800 212 779 during business hours
Even if you opt out of marketing, we may still contact you with transactional messages related to your orders, such as order confirmations and shipping updates.
9 Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:
- Order and transaction records — retained for 7 years in accordance with Australian taxation law
- Customer account information — retained while your account is active and for a reasonable period after
- Marketing opt-in records — retained until you withdraw your consent
- Support and enquiry records — retained for 2 years after the matter is resolved
When your personal information is no longer needed, we will securely delete or de-identify it in accordance with our data retention procedures and applicable law.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the effective date at the top of this page and may notify registered customers by email if required by law.
Your continued use of our website after any changes to this policy constitutes your acceptance of those changes.
11 Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
First One Australia Pty Ltd — Privacy Enquiries
Company
First One Australia Pty Ltd
(Trading as Bowl Fresh Australia)
Address
Factory 19, 86-90 Pipe Rd
Laverton North VIC 3026, Australia
Phone
1800 212 779
Mon–Fri, 9am–5pm AEST
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